All recreational devices merchandised on this online store include a 6-12 months manufacturer warranty which is stated in every product page under the item specs. This is applicable to Electric Skateboards/Longboards, Adults Electric Ecooters, Electric Unicycles, Hoverboards/Segways and other Self-balancing Scooters.

What is Covered

You item will be repaired or replaced (if repair is not possible) during the stated warranty period if you are the first purchaser/user of the product and it has any of the following manufacturing or design faults under normal use:

• Motor faults
• Boards or Computer Control faults
• Battery faults (SLA or Lithium)
• Truck faults (in case of skateboards)

What is Not Covered

 If you have an issue with your purchased product that is not manufacturing fault, not covered under warranty or after the warranty period, we are happy to help you get it properly fixed for a reasonable cost, or to give you free advice on how to get it fixed. We will contact the manufacturer for you and provide detailed instructions about the repair process.

Also, if you need a spare part for your purchased device that is not covered or outside the warranty period, we are here to avail it for you in the lowest cost even if it's not available in our store. All you have to do is to contact us and let us know what you need.

The following cases is not covered under the manufacturer warranty:

• When warranty period is expired
• When warranty or serial label is altered or removed
• When the product or any of its components have been opened, altered or modified by someone other than the manufacturer
• Wear-and-tear damage of vulnerable components such as wheels, tyres, or battery lifespan
• Damage caused by product misuse or abuse like (but not limited to) dropping, collision, jumps, grinding, heavy shaking, abrasion or bad storage
• Damage cause by riding in very rough conditions or on very rough surface
• Damage caused by Water. Most of our item have some level of proofing against dust and wet conditions, but they are NOT water-proof.
• Damage caused by overloading, over the designed maximum load
• Cosmetic damages like (but not limited to) scratches

In all cases

Whether the problem is covered under warranty or not, please make sure to:

• Keep the purchase proof available and provide it when requested
• Let us know what happened exactly even if it's something you should not do. Please be sure that we are going to help you anyway. Our experts will carefully diagnose the issue and spot it.
• Be aware that it's your responsibility to ship the item to the manufacturer repair centre properly without being damaged during delivery 

Your satisfaction is very important to us. We want you to be relaxed and have peace of mind when it comes to buying from us. We do our best starting from providing 100% Secure Payment methods, Fast Shipping, dealing with THE best shipping companies, Flexible Returns policy, Best Price Guarantee for 3 months after your purchase, etc all to give you the best online shopping experience ever.

We deliver with:

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When you place your order:

• You will receive an e-mail to confirm that we received your order.  
• When we receive your order, we confirm it's in-stock, process the payment and your item(s) is dispatched for shipment within 16 working hours from placing the order.
• We keep our inventory records accurate on our site. However, if there's any mistake with the warehouse records and the item is unavailable or out of stock, we will void the pre-authorization and contact you via e-mail or by phone.  

Our Shipping Process:

• For Free Shipping offers, shipping to main cities inside Australia is free of charges. We will do our best to get order shipped for free everywhere in Australia including remote areas. However, for few heavy big items, extra shipping fees may apply for some suburbs. This also may apply to orders with flat rate shipping.
• For shipping to other countries, please live-chat with our 24/7 customer service, contact support@smartskatencycle.com.au or call 1800 200 719 for more information about shipment cost.
• The purchased item(s) will be dispatched from the warehouse within 16 working hours after order confirmation.
• We will send you a confirmation of your order dispatch to the e-mail address you provided when checking out.  If you do not receive the confirmation email from us within four business days of your order, please contact us at support@smartskatencycle.com.au
• You will receive your order within 3-10 working days after product dispatch.

When you receive your item:

• Check the item(s) for damages once they arrive.
• If you find any damage, state that and make note of it when signing for delivery.
• If your item(s) arrived damaged, please take photos/videos and send photos and/or videos to support@smartskatencycle.com.au and we will contact you promptly.

Order Cancellation / Returns:

• If an order is cancelled before being scheduled for shipping or dispatched, 100% of the order value will be refunded through the same method of payment.
• For orders cancelled after being dispatched, the buyer will be responsible for return shipping charges.
• Cancellation refunds will be issued to the credit card that you used when placing your order, or via bank transfer if you used bank deposit for payment.
• Restocking fees (maximum 15% of the order value plus order shipping fees) may be charged on returns, order cancellation after product dispatch, scheduled shipping or if refund is done through different payment method for any reason. Actual order shipping fees will be charged even for free shipping orders if the order was already dispatched.
• If the order is already dispatched, cancellation/refund goes as a return process after the item(s) is received, sent back to our warehouse and received back by our team.
• Accessories, Spare Parts and Add-on's cannot be returned unless for manufacturing defects.

Money-Back Refund:

We want you to be 100% satisfied of your purchase. You can return the purchased item no-questions-asked within 7 days starting the day you receive your order, and get your money refunded. Our money-back policy:

• A proof of purchase (ex. invoice or order confirmation email) must be provided when requested.
• If you decided to get return the item and get your money back, you must notify us via email to info@smartskatencycle.com.au within 7 days of your order.
• We will reply to you within 2 working days with the instructions for shipping back the product.
• When you ship the returned item back, please send us the shipping label by email once booked. Return shipping label must be sent to us within 7 days from sending the return instructions to you. Otherwise, the return request will be considered cancelled.
• Once your return is received and inspected, we will notify you that we have received your returned item. Your money will be refunded within 2 working days.
• Restocking fees and shipping fees (as in order cancellation) may be charged on order return after product dispatch or if refund is done through different payment method for any reason.
• The item must be in its original package and in the same new condition that you received it and including all bonus items if any. Any expenses needed to restore the item original condition may be charged, in addition to the restocking fees, if needed, whether the condition change is due to item trial or due to shipping back by customer.
• It is the buyer's responsibility to ensure that in returning the product, it is suitably packaged so that it is adequately protected against damage during transit. Damaged returns will not be accepted.

 This policy applies to purchase of products merchandised on Smart Skate n' Cycle including Electric Skateboards/Longboards, Adults Electric Ecooters, Electric Unicycles, Hoverboards/Segways and other Self-balancing Scooters.

If you have any further inquiries, please reach out:

• use our instant live chat
• email us support@smartskatencycle.com.au
• call us 1800 220 719
• use our contact us page.

We, at Smart Skate n' Cycle, do our best to provide the highest quality and safest brands of Electric Skateboards/Longboards, Adults Electric Ecooters, Electric Unicycles, Hoverboards/Segways, other Self-balancing Scooters and more. As authorized sellers of those brands, we also offer the lowest prices online.

So, relax! If you ever find our product on another online store at a lower price than ours, just let us know and we will match that price.

Even after you order and within 3 months of your purchase from us, if you find your item on another online store at a lower price than what you already paid, just contact us, provide the details and we will refund the difference.  You can be sure that with us, you get what you want at the best price online.

Moreover, within three months of your purchase from us, if you find the same product on our store at a lower price than what you already got, we will also refund the difference.

All what you need to do is to give us the details and you will get the lowest price or the price difference. You can call us at 1800 220 719, live-chat with our support team or email us at support@smartskatencycle.com.au.

Our Price Match Policy

• If you find our product on another online store at a lower price than ours, call us, provide the details and we will match or beat that price.
• If you already purchased the product from us and within 3 months of your purchase, you find the same item on Smart Skate n' Cycle at a lower price than what you already paid, just contact us, provide the details and we will refund the difference.**
• You must contact us within 3 months of your purchase time for a price difference refund.
• We only match the advertised price. Special offers, discount coupons, bonuses and other promotions are not considered.
• The product has to be in-stock on the other store.
• The other store must be online, operating inside Australia and have no physical retail location.
• Online shopping portals and auction sites like eBay, AliExpress, etc are not considered as those sites sell non-genuine products with lower prices as well as lower quality.
• The other store must be an authorized seller of the product in comparison to guarantee that it's the same genuine high-quality product.
• Price match or difference refund is for the whole product purchase cost including item price, shipping charges, GST and other taxes.

If you have any further inquiries, please reach out:

• use our instant live chat
• email us support@smartskatencycle.com.au
• call us 1800 220 719
• use our contact us page.

** This term only does not apply on orders placed within 8 weeks before Christmas.